Surrey Heat Pumps - Get Your Quote Now

Yes, modern heat pumps are designed to work efficiently even in cold winter weather. Today's cold-climate heat pumps can provide effective heating down to temperatures as low as -25°C (-13°F) or even lower, making them suitable for most North American climates. They use advanced technology like variable-speed compressors and improved refrigerants to maintain high efficiency and heating capacity even when outdoor temperatures drop significantly.

While modern heat pumps can handle most cold weather conditions, some homeowners in extremely cold climates may benefit from a backup heating system for the coldest days of the year. This could be your existing furnace, electric resistance heating built into the heat pump, or another supplemental heat source. Your installer will assess your specific climate and home needs to determine if backup heating is recommended for optimal comfort and efficiency.

A typical heat pump installation includes an outdoor unit (the heat pump itself), an indoor air handler or connection to your existing ductwork, refrigerant lines connecting the indoor and outdoor units, electrical connections and disconnect switches, a programmable thermostat for optimal control, and any necessary ductwork modifications. The exact equipment will depend on whether you're getting a ducted or ductless system and your home's specific requirements.

Modern heat pumps are designed to operate quietly, typically producing sound levels between 50-60 decibels outdoors, which is comparable to a normal conversation or moderate rainfall. Indoor units are even quieter, usually operating at 20-30 decibels, similar to a whisper. Many newer models feature sound-dampening technology, variable-speed fans, and improved compressor designs that minimize operational noise, making them suitable for installation near bedrooms or living spaces.

Yes, we handle the entire rebate application process for you, making it hassle-free to access available incentives. Our team is well-versed in local, state, and federal rebate programs, and we'll identify all the rebates you qualify for, prepare and submit all necessary documentation, track your application status, and ensure you receive the maximum savings available. This service is included as part of our installation package.