Support & Service
We hope you're enjoying your Jetson system and the comfort, control, and savings that come with it. If something's not quite right, our team is here to help. For instant answers to your questions, search below or browse help categories and FAQ.
Help Categories
Thermostat
Get to know your thermostat and how to use its features effectively.
Home App
Learn how to use the Jetson app to manage your system from anywhere.
Hub
Understand how the Hub powers and connects your Jetson system.
Performance & Energy Use
Understand how your system uses energy and how to optimize performance.
Air Filter Maintenance
Learn when and how to replace your air filter for optimal system performance.
Account Changes
Manage your account details, including home ownership transfers.
Frequently Asked Questions
Troubleshooting
Need Help Right Away?
If you're experiencing an emergency or urgent issue like no heating during freezing weather or a system failure that requires immediate attention, please call us directly. If you see a downed power line or are experiencing a power outage or electrical emergency, call 911 or your utility provider immediately.
Call 1-888-996-5876
Support & Service Request
Fill out the form below to request system service or maintenance by a Jetson Technician. You can also email support@jetsonhome.com.