Your Jetson heat pump questions, answered

Q: What is a heat pump?

A heat pump is your home's all-in-one comfort solution—a smart system that heats and cools your space efficiently using electricity instead of fossil fuels. Think of it as the ultimate multitasker! In the winter, it draws warmth from the outside air to keep you cozy indoors. In the summer, it does the reverse, removing heat from your home to keep it refreshingly cool. By moving heat rather than generating it, a heat pump uses less energy, which means lower utility bills for you and a smaller carbon footprint for the planet. It replaces both your furnace and air conditioner, simplifying your home’s systems and paving the way for an all-electric future. Our heat pumps are about 4x as efficient as the most efficient gas furnaces out there.

Q: How does a heat pump work?

A heat pump is like your home's personal energy superhero—it moves heat to keep you comfortable year-round using clean electricity. Here's how it works: **Heating Mode**: In cooler months, the heat pump draws warmth from the outside air—even when it's cold out—and transfers it indoors to heat your home. It might sound surprising, but there's always some heat energy in the air, and the heat pump knows how to find it! **Cooling Mode**: When it's hot outside, the heat pump reverses direction. It extracts heat from inside your home and releases it outdoors, effectively cooling your living space. By moving heat instead of generating it, the heat pump operates super efficiently. This means you'll enjoy cozy winters and cool summers with less energy use—and lower utility bills! Plus, you're reducing your carbon footprint by relying on electricity instead of burning fossil fuels.

Q: How do I control my heat pump?

With a Jetson heat pump, you’re in full control. Use the Jetson Home App to set your schedule and adjust the temperature anytime, from anywhere. You’ll also have a digital thermostat in your home, so you can choose whichever is most convenient for you.

Q: Is a heat pump right for me?

Absolutely! A heat pump offers more energy-efficient, comfortable heating that’s better for both you and the planet. It’s a win-win. We make sure your heat pump runs efficiently, keeping your bills low while you stay cozy. Our prices are typically half of what you'd pay with traditional contractors—sometimes even $0 with available rebates. While most homes in the U.S. and Canada can be fitted with a heat pump, we currently specialize in retrofitting homes with central gas furnaces. Fill out our quick, no-obligation form to find out if your home is heat pump ready and how much it’ll cost.

Q: Do heat pumps work in cold winter weather?

Jetson’s heat pumps can actually work down to -30°C/-22°F. In Norway, one of the world’s coldest countries, every other home has a heat pump (so they must work pretty well). When it gets very cold, the heat pump will need to use a bit more energy than usual to keep your home cozy, but fortunately, we only see temperatures below -10°C a few days per year, and even then, a heat pump will still function more efficiently than a gas furnace.

Q: Are heat pumps noisy?

Jetson’s heat pumps are whisper quiet—at least 10 times quieter than traditional air conditioners. Thanks to intelligent variable speed technology, they usually run at low speeds, producing sound levels similar to a quiet office. Even at peak output, the noise is no louder than a normal conversation or soft background music.

Q: Do heat pumps need frequent maintenance?

Not at all. The main upkeep is changing air filters and keeping the outdoor unit clear of debris. The best part? Jetson’s heat pumps are monitored 24/7 by our Jetson Home system, so we’ll catch any issues before you even notice. Plus, all systems come with a Basic Warranty which covers parts for 5 years and labor for 1 year, and customers can chose to upgrade to Jetson Care Plus for complete coverage (see details [here](care-plus)).

Q: What is included in Jetson’s price?

Your Jetson quote covers everything you need for a seamless transition to an electric home: - **Our central heat pump**, correctly sized for your home’s heating and cooling needs - **Jetson’s whole-home energy monitoring system** - **Jetson’s whole-home air quality monitoring system** - **Installation and commissioning** by our expert and friendly local team - **New or upgraded electrical circuits** for the heat pump and heat pump air handler - **Ductwork modifications** to connect our heat pump to your existing ducting - All linesets, plumbing, and electrical parts required - **Removal and disposal** of your existing gas furnace - **Disconnection and capping** of your furnace gas line - All applicable local permits and fees In most homes, that's all there is to it! After our virtual pre-installation walkthrough, if we find any additional work needed—like electrical system upgrades or unique job complexities—we'll let you know upfront. Our goal is to make your shift to clean energy smooth and hassle-free.

Q: What costs are not included in your price?

We strive to make your shift to an electric home as smooth as possible, but sometimes extra work may be needed: - **Electrical Service Upgrades**: If your home requires updates to meet electrical codes or local regulations, we can handle these upgrades for you at an additional cost. - **Complex Installations**: Unique situations—like tight access to mechanical rooms (such as attic air handlers or small closets) or intricate lineset runs—might add complexity. If this applies to your home, we'll let you know after the virtual walkthrough. - **Drywall and Paint Touch-Ups**: Occasionally, we may need to make small cuts in drywall to run wires or plumbing. While we keep this to a minimum, you might need some minor drywall or paint repairs afterward. We're happy to recommend a local pro to help out. - **Hazardous Materials or Safety Issues**: If we discover anything like asbestos or other safety concerns, we'll connect you with trusted service providers who can address these issues. Our goal is to be upfront so there are no surprises. We're here to ensure your journey to clean energy is easy and worry-free!

Q: How much does a Jetson heat pump cost?

Jetson heat pumps typically cost about half the price of what traditional contractors charge, and some customers may pay as little as $0 after rebates. We're eliminating the "green premium" to make going all-electric an easy choice. Even without rebates, our systems are usually more affordable than installing a high-efficiency gas furnace and air conditioner. The quote form on our website will give you an instant price on your heat pump upgrade. Our aim is to make upgrading to a heat pump more like buying a product online rather than the complicated and opaque process of dealing with traditional contractors.

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Installation Process