Jetson Hub

The Jetson Hub is the brain of your home’s comfort system. It connects directly to your Jetson Heat Pump, communicates with your thermostat, and links up with Jetson sensors including temperature, humidity, air quality, and energy sensors. Together, they form an intelligent network that keeps your home comfortable and energy-efficient, automatically.

Once installed, the Hub works quietly in the background to optimize how and when your system runs, so you use less energy without lifting a finger.

The Jetson Hub is professionally installed and wired into your system. Do not attempt to move, rewire, or disconnect the Hub. If you notice anything unusual—such as a loose wire, a damaged component, or a missing cover, contact Jetson Support immediately.

To operate at its best, your Jetson Hub needs a steady Wi-Fi connection. Wi-Fi allows the Hub to:

• Stay connected to Jetson Support for proactive monitoring
• Send and receive updates from your Jetson thermostat and app
• Optimize heating and cooling based on energy monitoring and real-time weather data
• Receive software updates and improvements

During Wi-Fi setup, the Jetson Home App will request permission to use your phone’s Bluetooth and location services. These permissions are required by iOS and Android for the app to detect nearby Wi-Fi networks and connect to your Jetson Hub.

When prompted, be sure to grant access. If access is denied, the app may not be able to find your Hub or display available Wi-Fi networks.

On iOS (iPhone, iPad)

• Bluetooth must be turned on. Open the Settings app, tap Bluetooth, and then toggle the switch to the green "on" position.
• When asked, allow the Jetson Home App to use Bluetooth
• When asked, allow the Jetson Home App to access your Location

If you previously denied access:

1. Open your iPhone Settings
2. Scroll down and select Apps
3. Scroll down and select Jetson Home
4. Enable Bluetooth and Location

On Android

• Bluetooth must be turned on. Go to Settings, then Connected devices (or Connection preferences), and toggle the Bluetooth switch to the "on" position.
• When asked, allow the Jetson Home App to access your Location

If you previously denied access:

1. Open your device Settings
2. Tap Apps → Jetson Home → Permissions
3. Allow Nearby Devices (Bluetooth) and Location

You can connect or update your Hub’s Wi-Fi settings using the Jetson Home App.

To set up or change Wi-Fi:

1. Open the Jetson Home App
2. Tap the Account icon in the bottom tab bar
3. Go to Home Settings
4. Select Configure Wi-Fi
5. Follow the on-screen steps:
   • Get close to your Jetson Hub
   • Select your Jetson Hub
   • Choose your 2.4 GHz Wi-Fi network (5 GHz networks are unsupported)
   • Enter your Wi-Fi password
   • Wait for confirmation

If it doesn’t connect:

• Double-check that the password is correct
• Make sure your Wi-Fi is working properly and that you’re selecting a 2.4 GHz Wi-Fi network
• Try the setup again

If you continue to have trouble connecting, contact Jetson Support for assistance.