Account Changes

Name changes are managed directly in the Jetson Home App.

To learn more, visit the “Changing your Name” section of the Jetson Home App docs.

For security reasons, email addresses cannot be changed after an account is created.

You can create a new account with a new email instead.

To learn more, visit the “Changing your Email” section of the Jetson Home App docs.

You can add additional users to your home directly from the Jetson Home App.

To learn more, visit the “Adding a New Home Member” section of the Jetson Home App docs.

If you’ve sold your home or are the new owner of a Jetson-equipped home, reach out to us to transfer ownership.

To transfer ownership:

• The current owner or new homeowner should email Jetson Support with the service address and transfer request, including the email, name, and phone number of the new homeowner.
• Jetson will update the account and ensure the new homeowner has full access.

If the previous owner was enrolled in Jetson Care:

• Their subscription will be cancelled at the time of transfer.
• The new homeowner has 3 months to activate Jetson Care in their name.
• After 3 months, the system will revert to Standard Warranty for the remainder of the original coverage term.